Policies

Swim School RULES

Swim School rules apply to everyone using the Facilities and Services.

If any attendees break any of the Leopold Swim School Rules we will respond in a way we consider fair and appropriate. For example, in less serious cases, we may give you a warning but in serious cases where you have repeatedly broken Swim School Rules we may suspend or cancel your lessons. If your breach causes us or another person costs, loss or damage you agree to pay for these.

  • No running in all areas of the Swim School, please move safely and slowly around the Swim School.
  • Swim School participants must not enter water without permission or when lessons are in progress.
  • Baby swim class participants must enter and exist the pool via the steps.
  • Parents, please collect your child / children at the end of the lesson.
  • Parents, please remain in the Swim School if your children are under 10 years old.
  • Leaving premises – parents must supervise children in the car park.
  • No jumping on changing room benches, toilets or seats.
  • Supervision for young children to avoid getting limbs stuck in doors.
  • Supervision for young children to avoid them getting locked in toilet cubicles.
  • You agree to give us all relevant health information for all members or children before or during any swimming lesson. Each time you use the Swim School Facilities, you must ensure you and your child / children are in good health and if you are aware of a medical or other reason why you should not take part you will advise us accordingly prior to attending. If unsure, you should seek medical guidance from a qualified Medical Practitioner.
  • Must provide constant supervision of siblings not engaging in swim lessons and must provide constant supervision of children in change room facilities.

 

Make Up Lesson Policy

At Leopold Swim School we want your swimmer to swim as often as possible as we want them to continue to improve.

The following conditions apply:

  • The school must be notified prior to absence by 9am for morning classes and 3:45pm for afternoon classes on the day the class is held on, to be eligible for a make up lesson.
  • Notification can be via email, phone or completing an absentee form on the Leopold Swim School App.
  • If we are not notified the lesson will be lost.
  • The parent/guardian of the student needs to arrange the make up lesson. Make up lessons can be booked at reception, by phone or completing a make up lesson request form on the Leopold Swim School App.
  • The swimmer will then be allocated a lesson on another day if a vacancy exists in your swimmer’s level. If a suitable time cannot be found the lesson will be lost.
  • Swimmers away during the last week of term will need to book the make up lesson prior to missing the scheduled lesson.
  • If the scheduled time for the make up lesson does not suit the lesson is lost and cannot be re-scheduled.
  • Make up lessons cannot be transferred to the next term, they must be taken within the term they are missed.
  • Maximum of 2 make up lessons will be available each term.
  • Make up lessons can not be booked if fees are not paid in full.

To ensure your swimmer/s get the most out of swimming each term we encourage parents/guardians to not miss lessons if possible, as co-ordinating a make up lessons can be challenging if your family is very busy.

 

Withdrawal Policy

If you withdraw from the Leopold Learn to Swim Program prior to the end of term no refunds will be given.  If you withdraw your child from the program your $50 upfront payment will be lost and you will be required to pay for the lessons attended or unattended prior to notification of withdrawal. Any remaining balance on term fees after withdrawal will be credited to your account.

Withdrawal notification must be made in writing to [email protected]

 

Private Lesson Policy

• Private Lessons need to be booked.
• Cancellation of a private lesson must be emailed ([email protected])
prior to the lesson on the day. Before 9.30am for a morning session and 2pm for
afternoon session.
• Failure to notify will incur a $30 fee. This will need to be paid for at the next private
lesson.
• If you miss 2 lessons in a row with no notification received, your booking will be
cancelled.
• If private lessons are cancelled for more than 3 consecutive weeks during the term, that
time slot will not be held and will then be opened to other customers for bookings.

 

Ongoing Direct Debit Policy – EziDebit

If you choose to pay by Direct Debit these are the following terms.

Direct Debit Information: An automatic direct debit arrangement is required to be in place of your term swim fees. The payment will continue to be debited from your account until you notify Leopold Swim School of the cancellation of your lessons. If you end this Agreement by stopping automatic debit arrangement in a way that is not in accordance with our policies you will be liable for payments until the Agreement has been cancelled.

The following terms and conditions apply.

  • A one-off family joining fee of $5.50 will be debited from your nominated account on the first debit. The start date of your agreement will be the date you signed up to Direct Debit.
  • Cooling Off: A 7 day cool off period applies from the Start Date by giving Leopold Swim School written notice less any fees already debited.
  • Your Safety: You agree to give us all relevant health information for all members or children before or during any swimming lesson. Each time you use the Swim School Facilities, you must ensure you and your child / children are in good health and if you are aware of a medical or other reason why you should not take part you will advise us accordingly prior to attending. If unsure, you should seek medical guidance from a qualified Medical Practitioner.
  • Minimum Term: the minimum term is 12 weeks from the start date of the agreement.
  • Membership Fees: You will be adjusted to the swimming fees for the current term.
  • Cancelling Mid-term: If you cancel mid-term your current lesson day and time will not be put on hold. You will need to re-enrol when Term enrolments open for the term you are returning.
  • Cancelling an Ongoing Agreement After the Minimum Term: You may cancel your membership; this process will take 14 days from receiving your written notice. During this period one final payment will be debited from your account.
  • Not enough money in account when fees are due: Your bank or credit provider may charge you a fee overdrawing your account. If the payment is rejected you will pay a failed payment fee, receive a message and be re-debited 3 days later from our third-party
  • Payments: Will remain ongoing throughout the year however 2 payments will not be debited during our Christmas to New Year Closure. Payments will resume in the New year to facilitate lessons in the New year.
  • Re-enrolments: On-going direct debit members are not required to re-enrol each term; they are automatically re-enrolled until written notification has been supplied to Leopold Swim School. If a change of day or time is required, you must submit an email requesting change of day by the enrolment closing date.
  • Membership Payments: will be debited on a fortnightly basis in advance from the members nominated bank account or credit card. Payments will be debited on Thursdays unless this is a non-banking day in which case the amount will be debited on the next available banking day.
  • Make up lessons: Makeup lesson policy applies to on-going direct debit members.